Frequently Asked Questions

Frequently Asked Questions (FAQs)

Q. Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order. All your data is protected and only accessible by authorized staff. For any security-related questions, email us at optusofficialstore@gmail.com.

Q. How do I place my order?

 

  • Click on the product you want to buy.
  • Click on “Add To Cart”.
  • Add multiple items if needed.
  • Go to “Cart”.
  • Click “Proceed to checkout”.
  • Fill billing details.
  • Click “Place Order”.
  • You will receive a confirmation email.
  • COD available across Pakistan.

 

Q. Which service you use for shipping?

We use Trax, TCS, and Leopards Courier for shipping.

Q. What is your time to deliver?

We deliver within 2–3 working days after confirmation.

Q. How to order an out of stock product?

You can pre-order any out-of-stock item by contacting us via call or email.

Q. How to get free shipping?

Orders above Rs. 10,000 qualify for free shipping.